Corporate Bank Europe Region Contacts
| Region | Contacts |
|---|---|
| Austria | AT Implementations amsdocs.vienna@db.com |
| AT Customer Service ams.vienna@db.com | |
| AT Electronic Banking hotline.eb-wien@db.com, Phone L1 Hotline: +43(1) 53181347 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: hotline.eb-wien@db.com, +43 153181347 | |
| TFOnline/Autobahn TF - Product and technical problems: core.wien@db.com, +49 89 2390 4197 | |
| Bahrain | SCF Service EMEA fscservice.emea@db.com |
| Belgium | BE Implementations amsdocs.brussels@db.com |
| BE Dublin Implementations amsdocs.brussels@db.com | |
| BE Customer Service ams.brussels@db.com | |
| BE Dublin Customer Service cs.brussels@db.com | |
| BE Electronic Banking Belgium.ebl1@db.com, Phone L1 Hotline: + 32 (2) 5516338 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: belgium.ebl1@db.com, +32 25516338 | |
| TFOnline/Autobahn TF - Product and technical problems: tfcs.benelux@db.com, +31 205554290 | |
| British Virgin Islands | SCF Service EMEA fscservice.emea@db.com |
| Bulgaria | SCF Service EMEA fscservice.emea@db.com |
| Croatia | SCF Service EMEA fscservice.emea@db.com |
| Cyprus | SCF Service EMEA fscservice.emea@db.com |
| Czech Republik | CZ Implementations prg.imps@list.db.com, Phone +420 221 191777 |
| CZ Customer Service prg.service@list.db.com Phone +420 221 191 666 | |
| SCF Service EMEA fscservice.emea@db.com | |
| Denmark | SCF Service EMEA fscservice.emea@db.com |
| Estonia | SCF Service EMEA fscservice.emea@db.com |
| Finland | SCF Service EMEA fscservice.emea@db.com |
| France | FR Implementations no group mailbox |
| FR Dublin Implementation amsdocs.paris@db.com | |
| FR Customer Service ams.paris@db.com | |
| FR Dublin Customer Service cs.paris@db.com | |
| FR Electronic Banking eb.paris@db.com, Phone L1 Hotline: +33 1 4495 6403 / 6441 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: pa.ebl1@db.com, +33 1 4495 6403 | |
| TFOnline/Autobahn TF - Product and technical problems: tfcs.paris@db.com, +33 1 4495 6122 | |
| Germany | GER Electronic Banking eb-support.de@db.com, Phone L1 Hotline: 0800 70 70 500, +49 (69) 910 45900 |
| SCF Service EMEA fscservice.emea@db.com | |
| Greece | SCF Service EMEA fscservice.emea@db.com |
| Hungary | HU Implementations implementation.hungary@db.com, Phone L1 Hotline: +36 (1) 3013705 |
| HU Customer Service service.hungary@db.com | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: service.hungary@db.com, +36 1 301 3705 | |
| TFOnline/Autobahn TF - Product and technical problems: trade-services.budapest@db.com, +36 1 301 3742 | |
| Ireland | SCF Service EMEA fscservice.emea@db.com |
| Israel | SCF Service EMEA fscservice.emea@db.com |
| Italy | IT Implementations gcmitaly.implementations@db.com |
| IT Dublin Implementations impsupport.milan@db.com | |
| IT Customer Service ams.milan@db.com | |
| IT Dublin Customer Service cs.milan@db.com | |
| IT TLQWEB (Italian Local Electronic Banking) elbanking.support@db.com, Phone: +39 02 6995 7000 | |
| IT pagoPA (Payments to Italian Local Administrative Agencies) clienticorporate@contattaci.db.com, Phone: +39 02 6995 (Opt. 3) | |
| IT Cash Manager eb.milan@db.com, Phone L1: +39 02 4024 4357 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: eb.italy@db.com, +39 02 40244357 | |
| TFOnline/Autobahn TF - Product and technical problems only: tfcs.milan@db.com | |
| Jordan | SCF Service EMEA fscservice.emea@db.com |
| KSA | SCF Service EMEA fscservice.emea@db.com |
| TFOnline/Autobahn TF (Trade Finance) - Access issues: amskas@list.db.com, +966 11 27397 60 / -12 | |
| TFOnline/Autobahn TF (Trade Finance) - Product and technical problems: tf.riyadh@list.db.com, +966 11 27397 76 | |
| Kuwait | SCF Service EMEA fscservice.emea@db.com |
| Latvia | SCF Service EMEA fscservice.emea@db.com |
| Lithuania | SCF Service EMEA fscservice.emea@db.com |
| Luxembourg | SCF Service EMEA fscservice.emea@db.com |
| Northern Ireland | SCF Service EMEA fscservice.emea@db.com |
| Norway | SCF Service EMEA fscservice.emea@db.com |
| Poland | PL Implementations eb.pl@db.com, Phone L1 Hotline: +48 (22) 5799999 |
| PL Customer Service ams.warsaw@db.com | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: eb.pl@db.com, +48 (22) 579 9999 | |
| TFOnline/Autobahn TF - Product and technical problems: trade-services.poland@db.com, +48 (22) 579 9682 | |
| Portugal | PT Implementations gcm-imps.portugal@db.com |
| PT Customer Service ams.lisbon@db.com | |
| PT Customer Service Ops cs.lisbon@db.com | |
| PT EB Support db-direct.portugal@db.com, Phone L1 Hotline: +351 (21) 000 1420 / +351 (21) 3111 1252 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: ams.lisbon@db.com, +351 21 311 1252 | |
| TFOnline/Autobahn TF - Product and technical problems: gtfoportugal.guarantees@db.com, +351 21 123 5416 | |
| Qatar | SCF Service EMEA fscservice.emea@db.com |
| Romania | SCF Service EMEA fscservice.emea@db.com |
| Russia | RUS Implementations mosimps@list.db.com |
| RUS Customer Service service.moscow@db.com | |
| RUS Electronic Banking support.moscow@db.com, Phone L1 Hotline: +7 (495) 7975171 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: l1.moscow@list.db.com, +7 495 7975171 | |
| TFOnline/Autobahn TF - Product and technical problems: tf.moscow@db.com, +7 495 9339172 | |
| Slovakia | SCF Service EMEA fscservice.emea@db.com |
| Slovenia | SCF Service EMEA fscservice.emea@db.com |
| South Africa | SCF Service EMEA fscservice.emea@db.com |
| Spain | ES Implementation gcm-imps.spain@db.com (Madrid & Barcelona) |
| ES Customer Service ams.spain@db.com | |
| ES Electronic Banking ams.spain@db.com Phone L1 Hotline from abroad: +34 93 367 3436 / +34 91 335 5383 Phone L1 Hotline: 900 823 474 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: ams.spain@db.com Phone L1 Hotline from abroad: +34 93 367 3436 / +34 91 335 5383 Phone L1 Hotline: 900 823 474 | |
| TFOnline/Autobahn TF - Product and technical problems: tfcs.spain@db.com, +34 934451009, 902247248 | |
| Sweden | SWE Implementations ams.stockholm@db.com |
| SCF Service EMEA fscservice.emea@db.com | |
| Switzerland | CH Customer Service Corporates ams.zurich@db.com |
| CH Customer Service Financial Institutions manoa.clementi@db.com, stefano-zh.spagnuolo@db.com | |
| CH Customer Service Dublin n/a | |
| CH Implementations n/a | |
| CH Implementations Dublin impsupport.zurich@db.com | |
| CH Electronic Banking eb.london@db.com | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: eb.london@db.com, +44 20 7545 4171 | |
| TFOnline/Autobahn TF - Product and technical problems: tfcs.zurich@db.com | |
| The Netherlands | NL Business Docs amsdocs.amsterdam@db.com, Phone: +31 20 555 4580 |
| NL Customer Service ams.amsterdam@db.com, Phone: +31 20 555 4577 | |
| NL Electronic Banking ebservice.nl@db.com, Phone L1 Hotline: +31 20 555 4950 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: ebservice.nl@db.com, +3120 5554950 | |
| TFOnline/Autobahn TF - Product and technical problems: tfcs.benelux@db.com, +3120 5554290 | |
| Turkey | SCF Service EMEA fscservice.emea@db.com |
| TRK Implementations impservice@list.db.com | |
| TRK Customer Service ams.istanbul@db.com | |
| TRK Electronic Banking, Phone L1 Hotline: +90 212 317 0277, +90 212 317 0286, +90 212 319 0416 | |
| UAE | UAE Implementations & Customer Service pg.mathew@db.com, +97124192230 |
| UAE Implementations & Customer Service mir.sultan@db.com +97124192231 | |
| Group email: amsuae@list.db.com | |
| UAE Electronic Banking ebl1.uae@db.com, Phone L1 Hotline: +971 (2) 4192230 | |
| SCF Service EMEA fscservice.emea@db.com | |
| TFOnline/Autobahn TF - Access issues: amsuae@list.db.com, +971 (2) 419 2230 / -31 | |
| TFOnline/Autobahn TF - Product and technical problems: tf.abu-dhabi@db.com, +971 (2) 419 2221 | |
| Ukraine | UKR Implementations, Electronic banking imps.kyiv@db.com, Phone L1 Hotline: +38044 461-15-04 |
| UKR Customer Service imps.kyiv@db.com, Phone: +38044 461-15-02 | |
| SCF Service EMEA fscservice.emea@db.com | |
| UK | UK Business Docs / Ams docs busdocs.london@db.com |
| UK Customer Service ams.london@db.com | |
| UK Electronic Banking ebsupport.uk@db.com | |
| Dublin teams supporting London: | |
| UK Business Docs / Imps impsupport.london@db.com | |
| UK Electronic Banking eb.london@db.com, Phone L1 Hotline: +44 (20) 75454171 | |
| UK CSG (Customer Service) csg-payment.services@db.com | |
| UK Customer Service eb.london@db.com (corporate) and/or fi.helpdesk@db.com for UK/MENA (L1 CMFI clients) | |
| TFOnline/Autobahn TF - Access issues: eb.london@db.com, +44 20 7545 4171 | |
| TFOnline/Autobahn TF - Product and technical problems: TFCS.London@db.com, +49 30 3407 1359 | |
| UK (England, Wales, Scotland, Northern Ireland) | SCF Service EMEA fscservice.emea@db.com |